Privacy Policy

Last updated: November 12, 2026

The Short Version

We believe playing a game should not require giving away unnecessary personal information.

• CHAOS: VORTARA offers gameplay without creating an account.
• Your game progress can be saved locally on your device.
• Optional sign-in and cloud saving are planned for a future release.
• We do not sell your personal information.
• Advertising for players under 13 will be contextual, not personalized.
• Parents and players can contact us about privacy questions and requests.

1. Who We Are

CHAOS: VORTARA is developed by Vortara LLC ("Vortara," "we," "us," or "our").

For privacy questions, requests, or concerns, contact: game@chaosvortara.com .

2. Playing Without an Account

You can play CHAOS: VORTARA without creating an account. Your game progress and preferences are stored locally on your device.

Locally stored information may include completed levels, unlocked worlds, achievements, character progress, gameplay statistics, selected characters, and settings.

The game may create a random local identifier to manage saved progress. This is generated by the game rather than obtained from your device's advertising identifier.

You do not need to provide your real name, email address, or phone number to play without an account.

Your device's operating system or backup service may include locally stored game data in device backups, depending on your settings.

Unity, the technology used to build the game, may process technical diagnostic or device information depending on the configuration of the installed version. We are reviewing these settings to minimize unnecessary data collection in released versions.

3. Optional Sign-In and Cloud Saving

We plan to offer optional account sign-in and cloud saving. These features are not available in the current game.

When available, eligible players will be able to sign in using Apple or Google. Authentication will be managed through Amazon Cognito, a service provided by Amazon Web Services (AWS).

Signing in will allow eligible players to synchronize progress between supported devices.

Authentication may involve identifiers supplied by Apple or Google, identifiers generated by Amazon Cognito, authentication tokens, and technical information required to establish and protect a sign-in session.

The specific information received from an identity provider will depend on the authentication configuration and permissions used when the feature is released.

Players who do not sign in will be able to continue using the game's offline functionality.

4. Information Stored in Cloud Saves

When optional cloud saving becomes available, the service is designed to store information needed to maintain and synchronize game progress, including:

• Account and game-generated identifiers.
• Completed levels and unlocked worlds.
• Achievements, milestones, and best times.
• Character experience and progression.
• Gameplay statistics such as runs, falls, and play time.
• Selected characters and cosmetic customizations.
• A player-selected display name, if that feature is offered.
• Random identifiers generated by the game for linked devices.
• Save timestamps, revisions, and synchronization information.
• Temporary request records used to prevent duplicate updates.

The planned backend retains duplicate-request records for seven days before expiration and subsequent removal. These records may include the progress submitted in the corresponding save request.

Cloud saving will be optional and will not be required for ordinary offline gameplay.

5. Technical Information and Logs

When online services become available, technical records may be processed to operate, maintain, troubleshoot, and secure those services.

Application request logs are designed to avoid recording player names, display names, complete game saves, and IP addresses. Account references may be pseudonymous.

Separate authentication and security records maintained by AWS may contain IP addresses, device or browser information, sign-in events, token renewal events, and administrative activity.

These records are used for service security, incident investigation, and operational protection.

The planned application logging configuration retains request logs for approximately 30 days, with additional time possible for deletion processing. Security records may be retained for up to one year, depending on the deployed configuration and AWS service.

6. Children's Privacy

CHAOS: VORTARA is designed for players aged 9 and older, including children, teenagers, and adults.

We aim to minimize the personal information collected from children and to provide gameplay without requiring an account.

Before optional sign-in and advertising features are introduced, we plan to implement age-appropriate controls that take applicable regional requirements into account.

These controls are intended to restrict account features where a player cannot independently provide the required authorization under applicable law.

Players under 13 will not receive personalized advertising. Any advertising shown to them will be contextual and subject to applicable children's privacy and platform requirements.

Parents or legal guardians may contact us to ask about personal information associated with their child, request access or deletion, or raise privacy concerns. We may need to verify the requester's authority before disclosing or changing account information.

Contact: game@chaosvortara.com .

7. Advertising

Advertising is planned but is not currently included in the game.

Our planned advertising approach is to use contextual advertising for players under 13 and for players whose age is not known.

Contextual advertising is selected based on the content or context in which an advertisement appears, rather than an advertising profile of the player.

Advertising services may need to process technical information, including IP addresses and device characteristics, to deliver advertisements, maintain security, or measure delivery.

Before introducing advertising, we will identify the advertising providers, review their data practices, and update this policy with the information they collect, use, and retain.

Advertising and related consent mechanisms will be configured according to applicable regional laws and platform requirements.

We also plan to offer an optional subscription that removes advertisements from the game.

8. In-App Purchases and Subscriptions

Cosmetic purchases and an optional subscription are planned for CHAOS: VORTARA. They are not currently available in the game.

Cosmetic purchases will allow players to customize the appearance of their characters. The optional subscription is planned to remove advertisements and may include additional premium content.

Purchases made through Apple App Store or Google Play will be processed by the respective platform. Vortara does not directly process payment-card or bank-account information for these transactions.

The game may receive transaction identifiers, purchase status, subscription status, and entitlement information needed to deliver and restore purchases.

Subscriptions may renew automatically until canceled through the applicable platform's subscription settings. Deleting a game account does not automatically cancel a subscription managed by Apple or Google.

Available parental purchase controls depend on the platform and the player's account settings.

9. Data Retention

We aim to retain personal information only for as long as necessary for the purposes described in this policy, subject to applicable legal requirements.

Under the planned cloud-saving architecture:

• Cloud saves and account identifiers are retained while the account remains active.
• Duplicate-request records expire after seven days, with removal following the database's expiration process.
• Application request logs are configured for approximately 30 days of retention.
• Security records may be retained for up to one year.
• Cloud-save backups are designed around a 35-day recovery window.

We may retain limited information longer when necessary to comply with applicable law, resolve disputes, prevent abuse, or protect the service.

Emails sent to our support address are retained as reasonably necessary to respond to requests, manage follow-up communications, and meet applicable legal obligations.

10. Account and Data Deletion

When optional accounts become available, we plan to provide a way to request account deletion through the game.

Account deletion is designed to remove the associated active cloud save and sign-in identity. Temporary records, backups, and security logs may remain for their applicable retention periods.

Deleting a cloud account does not necessarily remove locally saved progress from a device.

Uninstalling the game generally removes its local application data, although copies may remain in operating-system or device backups.

You may also contact us to request deletion of personal information associated with an account. We may require reasonable verification that you are authorized to make the request.

Email: game@chaosvortara.com .

11. Our Website

Our website at chaosvortara.com provides information about the game, support, and privacy.

The current website does not use advertising cookies, analytics trackers, or contact forms.

The website is delivered using AWS infrastructure, including Amazon CloudFront. These services process technical information, such as IP addresses, as necessary to deliver website content.

Our current website configuration does not intentionally retain visitor access logs.

If website tracking, forms, or additional third-party services are introduced, we will update this policy as appropriate.

12. Contacting Us

If you contact us by email, we receive your email address and the information you choose to include in your message.

We use that information to respond to your request, provide support, and handle related communications.

Please avoid including passwords, payment-card information, or other unnecessary sensitive details in support messages.

13. Service Providers and Data Sharing

We do not sell personal information.

We use or plan to use service providers to operate the game and its supporting services.

These include:

• Amazon Web Services for hosting, authentication, cloud storage, and supporting infrastructure.
• Apple and Google for optional authentication and platform-managed purchases.
• Unity Technologies for the game engine and any enabled engine-related services.
• Advertising providers, if advertising is introduced.
• Providers involved in processing support communications.

The information processed by each provider depends on the features and services in use.

We may also disclose information where required by applicable law or where reasonably necessary to protect users, enforce lawful rights, or address security incidents.

14. International Data Processing

CHAOS: VORTARA is intended for an international audience.

Our planned cloud infrastructure is hosted in the United States through Amazon Web Services.

If you use optional online services from another country, information associated with those services may be transferred to and processed in the United States.

We will apply appropriate safeguards for international data transfers where required by applicable law.

Some features or services may be unavailable in particular regions because of local legal, regulatory, or platform requirements.

15. Why We Process Information

Depending on the features you choose to use, we process information to:

• Save and synchronize game progress.
• Authenticate accounts and protect access.
• Provide purchased items and subscription benefits.
• Operate and secure online services.
• Respond to support and privacy requests.
• Deliver permitted advertising where enabled.
• Meet applicable legal obligations.

Where applicable privacy laws require a legal basis, processing may depend on performance of a contract, compliance with legal obligations, legitimate interests, or consent, as appropriate to the activity and applicable law.

Where consent is legally required, including parental consent where applicable, we will seek the necessary authorization before the relevant processing occurs.

16. Security

We design our online services to use security measures appropriate to the information processed.

The planned cloud architecture includes encrypted communications, encrypted storage, authenticated requests, and controls intended to restrict access to each account's own information.

We also plan to limit administrative access and retain security records to help investigate misuse.

No electronic system can guarantee absolute security. We review our safeguards as the game and its online services develop.

17. Your Privacy Rights

Depending on where you live and the applicable law, you may have rights to:

• Request access to personal information we hold.
• Request a copy of certain personal information.
• Correct inaccurate information.
• Request deletion of personal information.
• Withdraw consent where processing relies on consent.
• Object to or restrict certain processing.
• Request data portability where applicable.
• Exercise other rights provided by local law.

Parents and legal guardians may also have rights regarding information associated with their children.

To submit a privacy request, email game@chaosvortara.com .

We may need to verify your identity or authority before completing a request.

We will respond within the time required by applicable law.

Where applicable, you may also contact or complain to your local data protection authority.

18. Changes to This Policy

We may update this Privacy Policy when the game, our services, applicable laws, or our data practices change.

The latest version will be available on this page, with its revision date shown at the top.

If a change materially affects how personal information is used, we will provide additional notice or obtain consent where required by law.

19. Contact

For questions about this Privacy Policy or how CHAOS: VORTARA handles personal information, please contact:

Vortara LLC
Email: game@chaosvortara.com
Website: chaosvortara.com